Don’t Know? Here’s What to Say.

Every customer service rep runs into questions they don’t have an answer for. This free micro course teaches you how to respond with confidence—even when you're unsure.

You’ll learn how to stay calm under pressure, communicate clearly, and buy yourself time without losing the customer’s trust. We’ll cover common phrases that work (and a few that don’t), and walk through real-world examples of how professionals navigate uncertainty.

At the end, you’ll test your skills in a short demo call simulation where the right answer isn’t handed to you—because that’s how it works in the real world.