Ready to test your client service skills? In this short AI simulation, you’ll speak with Amanda—a calm, respectful policyholder calling with a simple service question.
This is your chance to demonstrate professionalism in a routine setting. Amanda isn’t upset or difficult—she just expects clear communication and a respectful tone.
Your Goal:
During this call, you'll be expected to:
Open the call professionally and verify Amanda’s identity using two pieces of information.
Explain coverage basics or service steps clearly, using plain language and avoiding jargon.
Set expectations and confirm any next steps, making sure Amanda knows what to expect.
Maintain a friendly, respectful tone throughout the entire interaction.
